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@ Arrow Payments Study Guides
Internal · Arrow Payments

Study Guides

Flashcards · Glossary · 50-Question Knowledge Test
TSM
Technical Systems Manager
PCI compliance, implementations, KPIs, switchovers, and steady-state technical ownership.
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 CSM
Client Success Manager
Enterprise relationships, process phases, compliance support, and client success fundamentals.
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 PCI DSS v4.x
Payment Card Industry Security Standard
12 requirements, account data rules, scope, assessment process, and PCIP/QIR prep.
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 Payment Flow
Web & Terminal Payment Flows
How money moves — authorization vs. settlement, web vs. terminal, P2PE, EMV, interchange, and key actors.
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Arrow Payments · Internal Use Only · 2026